Shipping — delivery costs and payments

Payment methods

• PLN 29,00 including VAT / order — payment on delivery (cash on delivery)
  Pay the courier in cash on delivery or pay at the collection point's till.
  In selected cases, we reserve the right to carry out additional verification by telephone.
• PLN 18,00 including VAT / order — standard bank transfer
  Once the goods have been reserved, you will receive the bank account number by email. Once the payment has been credited , the order is sent to the warehouse. We do not dispatch goods on the basis of a transfer confirmation.

Order processing times

The dispatch time stated for each product is calculated from order confirmation. If the basket contains several products, the longest of these periods applies. Orders placed after 16:00 on working days are processed from the next working day.

• Dispatched within 24–48 h — goods in stock; usually dispatched within 24 h of being released for processing (availability refers to 1 item).
• Dispatched after more than 48 h — goods are not in stock; we order them from a regular supplier.
• Product unavailable (temporarily out of stock) — orders cannot currently be placed; we do not guarantee that the product will become available again.

Delivery and collection

• Courier: normally 1–2 working days (depending on the carrier, shipment type and address).
• Collection in person: available in selected cases; the warehouse and collection point are in Czechowicach-Dziedzicach.

Parcel arrival time = dispatch time + courier delivery time

For bank transfers, this period may be extended by the time needed for the payment to be credited.

Delivery safety

1. Check the outer packaging (damage, moisture, tape).
2. If everything is OK, sign the consignment note (pay the amount due for cash on delivery) and do not let the courier leave yet.
3. Open the parcel in the courier's presence and check that the goods are complete and their condition matches the dispatch specification.
4. If you have any concerns, complete a damage report; fill in every field and keep a copy.
5. If the courier has left and you have concerns, immediately contact customer service FEDEX: 800 4 33339 / 22 576 31 60 to report the issue and arrange a courier visit (up to 7 days to complete the report).
6. Notify us within 24 h (order number, description, photographs of every side of the packaging and the inside of the parcel). We will email you the next steps.