GEDEON B2B Help Center

The platform is designated for businesses – photo shops, photo studios, wholesalers, advertising agencies, and other entities operating in the industry. Only entities with a valid VAT number (NIP) can create an account.

Registration serves to confirm that we are collaborating with a business entity. This allows us to provide wholesale prices, discounts, individual terms, and priority service.

Verification usually takes from a few minutes to several hours on business days. Once your account is approved, you will receive an activation confirmation email.

First, check if your email address and password are correct. If the problem persists, use the "Forgot password" option or contact us at sklep@gedeonpolska.com.

Yes. There is nothing preventing a single company from having multiple accounts – e.g., for different employees, purchasing departments, or multiple locations. You can also assign different delivery addresses to a single account.

Wholesale prices are available exclusively to verified B2B partners. After logging in, you will see the full price offer, discounts, and availability information.

Yes – you can submit orders by phone or email; however, placing an order directly through the B2B platform ensures the fastest processing and full control over your cart.

Yes. Discounts depend on the product category and order value/volume. For large projects or regular deliveries, we prepare individual trade conditions.

Yes – after logging in, current quantities of available products are visible. This allows you to plan both single-unit orders and pallet deliveries.

Yes. Most products have bulk packaging. Information about the quantity in a carton and basic logistical parameters can be found on the product card or obtained from your account manager.

Standard shipping time is usually 24–48 hours for in-stock products. In the case of very large volumes or special orders, the delivery date is set individually.

The choice depends on the purpose and method of presenting photos. Most popular types:

• Slip-in albums – quick photo insertion, usually 10×15 or 13×18 formats.
• Traditional albums – free arrangement of photos on cards, ideal for family sessions.
• Self-adhesive albums – ability to mix different formats on one page.
• Studio albums – larger formats, often chosen by professional photographers.

Yes. Individual series differ in cover materials (linen, eco-leather, vinyl), stitching type, card thickness, and interleaf color. Details are found in product descriptions to help select the right series for your sales channel.

Yes. For many collections, we provide high-quality product and lifestyle photo packs for use in your online store, social media, and printed materials. Contact us to get access to current materials.

The glazing type depends on the model. Most MDF frames are equipped with glass, while lighter models (e.g., children's or poster frames) may have a plexiglass pane. Material information is found in the product description.

Yes – most frames have hangers allowing for vertical and horizontal mounting. The exact mounting method is described on the product card.

The cooperation agreement contains all information regarding returns. They are possible according to specific requirements. Each return must be arranged individually with the sales department. We do not accept returns of single items from businesses.

If the shipment arrived damaged, fill out a damage report with the courier, take photos of the packaging and product damage, then send them along with the order number to zamowienia@gedeonpolska.com.

Yes – in the customer panel, you can add multiple delivery addresses and select them when placing an order.

Yes. We can provide ready-made descriptions, technical data, as well as CSV/XML files for integration with your online store or ERP system. More and more descriptive data is also supported by automatic SEO tags (Product and FAQ JSON-LD) on product cards.

Yes. We regularly update catalogs as well as product and lifestyle photo packs. Contact your account manager to gain access to the latest marketing materials.

Yes. Many partners integrate product data via CSV/XML files, and the platform also uses caching mechanisms and graphic presets for product photos to speed up service operation and facilitate further processing.

For partners with large sales volumes, we can provide integration solutions tailored to their environment. Details are determined individually with the client's IT department.

The fastest contact is provided by email: sklep@gedeonpolska.com. In urgent matters or for large orders, you can also contact your account manager directly.

Yes. We are happy to help select collections of albums, frames, and accessories for the specifics of your store, the season, and the profile of end customers.