Complaints and returns

1. Product complaints

The Seller is obliged to supply products free from defects. You can submit a complaint:

1. In writing
   
   GEDEON Sp. z o.o.
   Sales Department / Complaints
   ul. Junacka 5A, 43-502 Czechowice-Dziedzice, Polska
2. By email – sklep@gedeonpolska.com

What should you include? (recommended)

• a brief description and the date the defect occurred, together with photographs/video,
• your request: repair, replacement, a price reduction or – where the conditions are met – withdrawal from the contract,
• contact details and the address for collecting the goods.

The absence of the above information does not prevent the complaint from being considered – providing it simply helps speed up the process.

Deadlines and logistics

• Response deadline: without undue delay, no later than 14 calendar days after receiving the complaint. Failure to respond within this period means that the complaint is accepted.
• Providing the goods: if necessary, we will ask you to send the product at the Seller's expense to the address above; where this is impossible or excessively difficult, we will arrange an inspection at the product's location.
• Removal / reinstallation: you may request removal and reinstallation following repair or replacement, in accordance with the law.

2. Out-of-court dispute resolution (ADR)

Consumers may seek assistance from consumer ombudsmen, the Trade Inspection Authority, consumer organisations and the procedures described on the UOKiK website: polubowne.uokik.gov.pl.

• Mediation / arbitration at the Trade Inspection Authority (IH),
• Consumer ombudsman – free advice in your county/city,
• Consumer organisations – Federacja Konsumentów, Stowarzyszenie Konsumentów Polskich (e.g. porady@dlakonsumentow.pl).

This page is for information purposes and does not limit the Customer's statutory rights.

See also: Contact.